Privacy Policy

Welcome to Soulintec Learning Hub (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our training services.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

Full name
Email address
Phone number
Company name
Job title
Country
Billing information (if applicable)
Course enrollment information

Account Information

When creating an account, we may collect:

Username
Password (stored in encrypted form)
Profile information
Course progress
Quiz results
Certificates earned

Technical Information

We automatically collect certain information, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Referring website
Cookies and analytics information

2. How We Use Your Information

We use your information to:

Register your account
Enroll you in training programs
Deliver online learning content
Issue training certificates
Track course progress
Process payments
Respond to inquiries
Provide customer support
Improve our website and services
Send important course notifications
Send promotional emails (only when permitted)

3. Learning Records

For students enrolled in our courses, we may store:

Enrollment history
Attendance records
Lesson completion
Quiz and exam scores
Certificates
Continuing education records

These records are retained for educational and administrative purposes.

4. Payments

Online payments are processed through secure third-party payment providers.

We do not store your complete credit or debit card information on our servers.

5. Cookies

Our website uses cookies to:

Keep you logged in
Remember your preferences
Improve website performance
Analyze website traffic
Enhance your learning experience

You may disable cookies through your browser settings, although some features may not function properly.

6. Third-Party Services

We may use trusted third-party providers, including:

Learning Management System (Tutor LMS)
Payment processors
Email communication services
Website analytics providers
Cloud hosting services
Security services

These providers only receive information necessary to perform their services.

7. Marketing Communications

If you subscribe to our newsletter or request information, we may occasionally send:

Course announcements
New training programs
Special offers
Educational content
Event invitations

You may unsubscribe at any time using the link included in our emails.

8. Information Sharing

We do not sell or rent your personal information.

We may share information only:

With trusted service providers assisting our operations
When required by law
To protect our legal rights
With your explicit consent

9. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

SSL encryption
Secure hosting
Password encryption
Limited administrative access
Regular security updates
Firewall and malware protection

While we strive to protect your information, no internet transmission can be guaranteed to be 100% secure.

10. Data Retention

We retain personal information only as long as necessary to:

Provide our educational services
Maintain training records
Issue certificates
Meet legal and accounting requirements
Resolve disputes

Inactive accounts may be deleted after an appropriate retention period unless longer retention is required by law.

11. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Request a copy of your data
Withdraw consent for marketing communications
Object to certain processing activities

Requests may be submitted using the contact information below.

12. Children’s Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children under 18 without appropriate parental or legal guardian consent.

13. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Soulintec Learning Hub

Email: info@soulintec.com

Website: https://soulinteclearninghub.com

Alexandria, Egypt